PHRASES IN CUSTOMER SERVICE

SIM swap is quick and easy, but please bear in mind that it’s also non-reversible and your current SIM card will stop working.
  There will also be a short delay before the new SIM card is up and running, so it’s worth picking the right moment

Thanks again – appreciate you sharing that story! ~ Tricia

Thank you Tricia, I really appreciate it. This is a topic that's very close to my heart.

Thanks again, and all the best! – Tricia

I’m sorry. I’m afraid I can’t. I’m going to use it myself now.